Make the most of your holiday property with Marsdens Devon Cottages
With both local and national expertise and support, you'll get the best of both worlds
Here in Devon, we have passionate, knowledgeable property specialists who can support you in getting your property ready to let. We're also part of the Original Cottages family, which means that you get additional benefits from our central team of experts. From pricing to marketing to property grading, we can ensure that your property is set up for a successful season, year after year.
Established in 1973, Marsdens Devon Cottages has grown a lot since the early days but our promise to provide the very best service – as well as a fantastic range of great places to stay – hasn’t changed one bit. As every year goes by, our experience continues to grow.
A little more about us...
We have a great team of truly local, friendly and enthusiastic staff.
Our office is in the North Devon village of Braunton, and we have staff elsewhere in Devon too, which means we are close to each of our properties, and visit and inspect them regularly so we can usually answer any questions guests may have.
It also means that everyone in the office knows the region really well and can make personal recommendations for guests that are based on our collective knowledge. Only a truly local agent can do that for you.
Letting properties is a partnership between the owner, the agent, and in many cases, the housekeeper. We understand and value the contribution each of us makes to this partnership, and work hard to get it right – that’s why our homeowners stay with us, some for over 30 years.
We pride ourselves on being friendly, pleasant and easy to work with, as well as knowledgeable and professional.
Our response to Coronavirus (Covid-19)
From the start of the Covid-19 pandemic, we have, of course, been focused on supporting our homeowners, guests and staff. Safety has been our top priority, alongside timely information. In a world with so many unknowns, we have cut through the noise to give our homeowners clear, regular and informed communications about the situation, what it means to them, how we’re adapting, and what they need to do to adapt.
We have made sure that we’re always available on the end of a phone or email too, and the feedback from our homeowners has been fantastic – we, and they – feel like our relationships have only strengthened during this time.
And now, with holiday bookings on the up, we are helping our homeowners to make their properties safe and ready for visitors. We understand how holidaymakers’ needs are changing and advising our owners on how to optimise their property – from facilities, to pricing – to achieve their booking potential.
Some quotes from our homeowners:
"Just to say thank you so much for such a thoughtful and comprehensive update, and for all of the tips, it is much appreciated and very reassuring to receive."
"Thank you all. I am so relieved that our agency have demonstrated integrity and balance. Well done."
"Many thanks for the update. Your message underlines the professionalism shown every day by your company. Let’s look forward to a healthy and happy future."
See below for a short video from Natalie, our Lake District manager, talking about how we’ve helped homeowners during the Coronavirus pandemic.
Best of both worlds
Letting with Marsdens Devon Cottages provides you with the best of both worlds: truly local expertise coupled with national exposure.
We are very proud of our local roots in Braunton, but also feel very privileged to be part of a larger family. Our parent company, Original Cottages has grown from humble kitchen-table beginnings to a national brand, however, as a family-owned company, their ethos has remained the same which is to provide the advantages of personal, local service but with countrywide reach.
Please view this short video to learn how our family of brands benefit from the support of Original Cottages, just as we do:
Why choose Marsdens Devon Cottages?
of our owners say they would recommend us to their family & friends- Annual homeowner survey results 2018
High booking levels equal strong returns
We send relevant communications to our vast database of Marsdens guests and attract new holidaymakers through targeted marketing campaigns. When you combine our high booking levels with our competitive commission rates, the results for you, as a homeowner, is a strong return.
Unrivalled service and support
Whether you choose our Marketing and Booking Service or Bespoke Managed Service, you will enjoy unrivalled service from us. We’ve built our business by always doing our best for homeowners and for customers, and that’s why over 97% of our homeowners said they would recommend us, and 99% said our service was good, very good or excellent.
If you choose our Bespoke Managed Service, we can manage your property and be on site very quickly if we need to be. We have maintenance teams nearby who can respond to your needs very quickly too – and we know them personally so we know they will do a good job. That’s something you won’t get with a national agency with offices that are hundreds of miles from Devon.
Local, friendly, passionate staff
There are fourteen of us in the team at Marsdens Devon Cottages, with six of us working on the phones, taking bookings, making recommendations and sorting out any queries that come up. The rest of us work on the property management or marketing side.
Our office is in the North Devon village of Braunton, and we have staff elsewhere in Devon too, which means we are close to each of our properties, and visit and inspect them regularly so we can usually answer any questions guests may have – including top tips for things to do in the area!
A partnership we value
Letting properties is a partnership between the owner, the agent, and in many cases, the housekeeper. We understand and value the contribution each of us makes to this partnership, and work hard to get it right – that’s why our homeowners stay with us, some for over 30 years. We pride ourselves on being friendly, pleasant and easy to work with, as well as knowledgeable and professional.
Extended hours phone line
Customers often book and pay online on our websites, but sometimes they prefer to talk to us.
Our Braunton office will take the calls during its opening hours between 9.00am – 5.30pm Monday to Friday and 9.00am to 4.00pm on Saturdays.
When the office is closed, or if all our lines are busy, calls will be answered by our friendly Sales Support Team. Lines are open from 8am to 8pm Monday to Saturday, and 10am to 6pm on Sunday – so there is always someone on hand to help our guests and capture those bookings!
Let's Talk Marketing
We love marketing almost as much as we love holiday properties...
Our aim is to help you maximise the revenue potential of your holiday home. The primary objective of all our marketing activity is to bring you bookings – lots and lots of bookings!
We help maximise booking rates with our extensive and targeted marketing programme:
Two thirds of holiday cottage bookings come from our Websites, and so we put a lot of time and effort into ensuring that they are user-friendly, work across all devices, offer a quality experience, and enable secure payment for our guests.
Our website has excellent conversion rates, which means that people that view our holiday cottages actually book. All holiday cottages are also featured on our national website, www.Originalcottages.co.uk, as well as www.Lovecottages.co.uk, which features a large range of carefully selected holiday cottages from local agents. We also pay to list your holiday cottage on numerous affiliate websites, both in the UK and elsewhere across Europe, to ensure that your holiday cottage attains maximum exposure.
Our IT team work hard to ensure that we maintain our position in search engine results, and our marketing team use pay per click advertising where necessary.
We produce a lifestyle magazine, which showcases our Devon holiday cottages, as well as Devon as a destination. The magazine is distributed widely across Devon, as well as being available to order online.
We send both printed materials and email newsletters to our large customer database. These communications are high quality, informative and well targeted. Our marketing team track the progress of the campaigns, to ensure that they generate a high rate of bookings
We also actively engage with guests and other people with an interest in us via our social media channels; Twitter, Facebook, Instagram and Google+. We encourage people to “like” us, “share” posts about us, and regularly run competitions to increase interest, and get more people following us. This has become another important tool to generate bookings.
Advertising & PR
We work closely with a number of local and national publications, event organisers and community publications to promote our holiday cottages. We focus on generating PR, and getting editorial or advertorial into publications. We’re always on the lookout ways to promote your holiday cottage!
We also advertise in the areas where our holiday cottages are located, to ensure that holiday makers are aware of us. Some of our staff drive branded cars, and we often place signs or banners in key positions.
Local shows and events
We often attend local and county shows, which is a great way to meet holiday makers and chat about our holiday cottages. We have high quality displays, and branded materials for people to take away with them.
Holiday properties as an investment
Staycations are experiencing a huge surge in demand and given the nature of UK self-catering breaks appealing to those looking for safe, environmentally friendly, cost-effective holidays, this is set to continue for some time to come.
Our experienced Property Recruiters frequently work with homeowners to help them select, furnish, manage and let their property, optimising their return on investment. Here is a summary of how we can help:
We can visit properties with you.
We can provide helpful feedback on the ‘letability’ of a property given its location and amenities.
We can offer practical advice on simple steps to improve the ROI of the property (e.g. interior design).
We can generate property proposals with rental rates and income.
We can support with the practical running of the holiday let, taking away any ongoing hassle.
Additional benefits for our homeowners
10% Original Cottages discount
As we are part of the Original Cottages group, our homeowners enjoy a 10% discount off their own holidays.
With over 5,000 Original Cottages properties to choose from, you too could enjoy exploring the UK for less.
Exclusive discounts from our partners
We love loyal customers. So, to say thank you for choosing us, we’ve teamed up with a range of local and national companies to ensure that you are rewarded with some seriously great offers and discounts.
Find out more by requesting an Owner Information Pack today.
What do our homeowners say?
Jodie Richards | Hazelmere
“We’ve always had a good association with Marsdens and would totally recommend them to anyone who is thinking of letting their property as a holiday home. We are thrilled with the number of bookings that we have achieved with Hazelmere this year – even though it has not yet been on the letting market for 12 months. We have always found that Marsdens Devon Cottages provide an excellent service handling our bookings and the associated paperwork. Our payments are always received on time. It’s been totally stress free. And this is really important for us as we are away so much and can’t always be so ‘hands-on’. The team is always willing to go that extra mile for both homeowners and guests.”
Trevor Leighton | Hillside
“For a number of years, we stayed in rented cottages in Croyde with family and friends. During these holidays, we found Marsdens Devon Cottages to be the best,” said Lynda. “When it came to choosing a letting agency for Hillside, Marsdens was the natural decision. We didn’t consider anyone else. In getting our property ready for market, the team at Marsdens were always helpful and gave us their experience and guidance which we followed. They are a great team and are very easy to work with. And above all, they understand that we want Hillside to be special and are interested in what we are trying to achieve.”
Suzie Ilett | Seablue Loft
"I just wanted to say a huge thank you. I am bowled over by the response we have got so far. Thank you for all your help, advice and responding to the million and one emails that I have sent. We are so glad we joined Marsdens for our new venture".
Rob and Sarah Tucker | The Reeds
“The team at Marsdens are always professional and very knowledgeable of the local area. They are always friendly, helpful and willing to go the extra mile for both their guests and owners. The VistEngland scheme not only helps our visitors understand the quality they should expect from a property, but as owners it helps us to keep on track and get it right for our guests. We’ve found our guests really appreciate the fact we keep reinvesting in our properties and they keep coming back.”
Tim Brown | Wisteria Cottage
“The Marsdens team is very knowledgeable of the local area. I was impressed by the fact that all the staff live locally and many have been with the company for a number of years. I feel that their knowledge of the properties themselves and the holiday cottage market is one of Marsden’s unique selling points. In all my dealings with Marsdens, I have always found the team to be professional, friendly and helpful, always willing to go the extra mile for both their guests and owners.”
How to join our family
If you’re interested in letting with us our knowledgeable and friendly team members are on hand to advise and support you through the simple 3-step process.
No matter what stage you’re at with your Devon holiday cottage, we’re happy to help.
Our experienced team of Property Managers are able to provide a full assessment of your holiday home's potential, including suggestions for property improvements and letting guidance. We will always try to be realistic with our income projections. We’re in this for the long term, and hope you will be too.